Response from Arantxa:
In first place I would like to let you know that we are not the owners of the flat, it is a marketing company, we are beginning and will gradually improve our services with your advice.
Regarding cleaning the floor, what happened was that there was a departure that day which left late and you arrived very early and the ladies try to do the cleaning quickly, they could not cleaned on time, it was impossible… but the problem was solved quickly and we left the flat in perfect conditions.
We regret what happened and I hope you were comfortable otherwise during your stay.
Thank you very much for your advice.