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I live in London, studying for my PhD and terribly miss the sunshine of my homeland!
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Giulia came to view the flat before she booked it so there should have been no major surprises- unfortunately she found getting the keys from the concierge tricky- as the host I do not live in the flat/building, but as soon as she rang me to let me know, I asked her to pass me onto the concierge who I spoke to and he immediately released the keys. There could not have been more than a 4 minute conversation/delay! She has mentioned the cleanliness of dishes but this is entirely dependent on the person who stayed before her, as the cleaner does not check every plate- unfortunately this is not in my control.
It is made very clear in the listing and the email I sent with information that the flat is for sale and that viewings etc might take place, the dishwasher and washing machine have been removed but this was also communicated. I would have preferred an email or phone call to express the frustrations she had as I would have dealt with any issue immediately- but when I emailed to check all was well I received no reply.