Response from Darren:
Hello Noreen, It is disappointing to hear your review after we hosted you so happily and we even left a happy feedback for you. It was clearly stated in the listing that tourist tax and heat charges are extra. The Tourist tax is mandatory everywhere in Italy which needs to be paid to the local tourist office. We just collected the rent and final cleaning fee from you and not the tourist tax. Also I sent you a doc on 15th July which clearly stated about the tourist tax that needs to be paid at the villa on arrival. After all this if you still say we demanded for additional charges it is worrying us.