Oh gosh! I'm so sorry about the internet problems. I really wish I had known ... it's super easy to fix. All you have to do is unplug it and plug it back in when it does that. As for the noise, what can I say? I know it was your first time in NYC, but it's just a noisy city - always has been, always will be :)
Thanks for letting me know about the mattress - I will look into that. Anyway, I'm glad you enjoyed your stay and I hope your flight back was good. Cheers!
Oh gosh! I wish you had mentioned that you were so uncomfortable. It's very easy to adjust the heat. It's not usually necessary in NYC winter, but I would have been happy to help if only I had known. I'm glad you enjoyed your stay otherwise. Cheers!