business owner here for a conference
This guest was a good guest.
Now being a good guest does not mean the perfect guest. She showed up with 6 people and she only payed for two. She did not want to pay for the extra guest and when I asked her about it she got an attitude. The I only collected monies for one of the extra guest and then she was sill irritated but somewhat happy that she got the other guest in without paying.
I did not know that she and her husband suffered from a poor breathing condition, nor did she mention this during her stay. If she had shared this with me I would have told her how to turn on the dehumidifier.
This guest did not read the description of the unit where it clearly stated that the unit that she and her crew were staying, was below ground.
She said that I "should have" stated that it was a basement unit in the description. There were also two pictures of entryway doors that show it as a basement unit.
I was slightly disappointed that the guest did not read the description nor look at all of the pictures. Then this guest leaves a review stating that she did just that - did not read the description of the unit nor look at the pictures of the unit.. She in fact was complaining about what was right in front of her. My apologies goes out for this guest for not reading the description and looking at the pictures before she booked the unit
The only thing that she looked at was the great price for a 2 bedroom with a large dining, two sleep sofas and a large living area. She payed less for 6 people than most people pay for one room for one person and then she complained about it not meeting her standards. My bad! I am truly sorry... If she would have shared some of her concerns with me at the time I could have done something about it. However, she did not inform me that there was a problem until after the fact when I could not do anything about it. Again, my bad. I am truly sorry..
This guest did offer so good feedback concerning the furniture. So we thank her for that because we are in a process of upgrading all of the furniture.
Overall this guest can be a little tricky but by bring more people then she paid for so if you rent a large space to her just be aware of this tricky behavior. Otherwise it will be cool.