This honestly comes with great surprise. I spoke with this guest many times on the phone and she never express dislike of the space. I did mix up her reservation and also credited her back and gave her a $500 discount on the stay which I thought was fair for my mistake. I honestly care very much about people having a good stay and since the review that there were not enough cups and pots I have put many more in. I attend to issues very quickly and as you can see by most of our reviews people have loved there stay. We have had many long term guests who have loved the home and many returning stays. The home is older but quite large and in a perfect location. It is also the least expensive 4 bedroom in all of Boston. My family and I stayed at the unit right before these guests and had a great time and enjoyed the amenities of the home very much. I am sorry that the home was not what this guest expected.