I was really quite shocked when I read this review. Nothing was ever voiced to me at all– so I feel this is rather unfair. And I was lovely to her. So if you feel like reading my side of it - here you go ! Sorry it’s so long - But I am a wee bit pissed off!
So - yes I was indeed really kind to this guest. She kept re booking so there was never any indication at all that there was anything wrong or she felt uncomfortable, if she wasn’t happy -the best way to have remedied this would have been to have found some where else to stay? But she re booked several times – and Actually - I kept letting her do that - without her putting a booking request in. Which was pretty generous of me, as I would hold the room for her and let her re book right at the last min, so she had enough money to pay for the room. And I never charged her an extra cleaning fee.
She wouldn’t come out of her room. I did let her know she was very welcome to use the house – but said she was always like that, and that’s the way she liked it, so I left her to it. That was her choice. She never said she wasn’t comfortable – ever.
Yes when she first arrived I put her in a different bedroom. I think another guest had extended their stay in the room she originally booked in -and it was easier to put her in the one I gave her. I explained that to her, and she was totally fine with it. I could have easily swapped everyone around - it would have been super easy. All the rooms are the same size and price so it makes absolutely no difference to me who is in which room. I did offer her the master bedroom - which is not advertised and is really big and a lovely room– but she declined, saying she liked her room - so this comment Just makes no sense. The "full" price she paid is the same price for all the rooms. And of course she could have swapped into the original room that she had booked - I just would have moved the other guest. Easily remedied.
The cleaning - I agree its hard to keep a large house clean, I am constantly worrying about it. But its inaccurate what she has written. My cleaning lady does not come once every two weeks. She does a deep clean on a Sunday once every two weeks with her husband, and then comes in the week to tidy, vacuum and clean the bathrooms. Maybe Sonja did nt realize this because she was working during the week. But it does get done. I worked out that during Sonjas stay, in six weeks I spent nearly 850 dollars on cleaning – it does mount up. But I never asked her for another cleaning fee other than the original one she paid. So that’s pretty good value. My house is clean, its not always tidy, sometimes I leave a coat on a chair, or a book on the floor. If I’m working I may have papers on the table. Its not perfect at all - But I do live here too.
The bathroom. Well Sonja shared MY bathroom - not the guest bathroom with the other two guests. I let her do that, because I was again being nice. That’s one other person she’s sharing with – me! In the six weeks she was here I had one weekend when I had friends staying and they used both bathrooms. That’s was three nights out of six weeks. My mum came to stay for two weeks she also used both bathrooms, one of those weeks we were away for a few days, so Sonja had the bathroom to herself. So she was never ever sharing a bathroom with five people. There was one busy weekend. Again - I did keep checking in that everyone was okay.
Noise – that weekend my friends stayed they got up super early so I was worried about the nose –I did ask Sonja about it – whether she was okay - and did they wake her up? And I was sorry etc.. But she said no and she was totally cool about it.
I do not advertise that I have cable. But I have Apple TV – which is available to guests if they want to use it. But she never even asked me for it. She said she liked watching films in her bed –so again, being nice - I gave her my external Apple DVD drive to use if she needed to and a ton of DVDs.
Sonja wanted to book an extra month and I was going to let her stay for the last month on a discounted rate, but she reneged on the deal at the last min. Which, if I'm honest did leave me in a bit of a bind having refused other guests – but I understand stuff happens!
So … I’m not sure what to say. I think this is a really ungenerous review of someone who I’d been really incredibly nice to. I did nt leave a bad review for her – even though of course there’s stuff I could say. But people are different - we are all different. I have a beautiful Garden she never used, it’s a great space, and you can see from my other reviews – people really appreciate and like it. But I do feel it comes down to that - appreciation. She obviously either didn’t notice or did nt appreciate the things I did to try and accommodate her. Always best to have a friendly chat with your host next time.