Jonathan, I deeply apologize for this. While the door has two locks, I had been using the top pad lock during my stay. Upon departure, I was asked to use the bottom lock (door handle) and leave keys inside. I locked the door handle and - I thought - pulled the door *completely* shut, but I must have not pulled it snuggly enough. Lesson learned: in the future, I will triple check this. I'm sorry again, Jonathan!