My wife and I have lived in Africa, Asia, Europe and North America so we understand the urge to explore. I am from Cape Town originally and my wife is American. We have an extremely fat cat called Peppino and a gentle dog named Dudley.
Linda and her family were conscientious guests who communicated well leading up to the rental. They observed the house rules. However, I was disappointed that they chose to communicate their complaints only after they had checked out, and only via the public airbnb review form. The guests assured me directly via email that they were very happy with the rental when I checked in with them both the day of check in and the following morning; however, when it came time to write their public review, they complained about the house being sparsely furnished and the kitchen ill-equipped. I would have been more than happy to provide my guests with whatever they felt was lacking or offer other recourse for them, and wish they could have taken the time to let me know of their concerns regarding the level of furnishing. This was the first time I've received a complaint about the house after a dozen rentals and felt very caught off guard in the way they handled it, so a warning that they might not be happy with your lodging but not tell you until they review your property for the rest of airbnb to see. Also make sure to set clear expectations about the property in advance.
Robert and Linda and family rented my home for a week. In all manner, it was a pleasure to have them. Their instant warmth, care, and appreciation on arrival indicated they would be great guests and the right match for the space. They were self-sufficient and needed no follow-up or contact from me during the stay. On my return home, my place was cleaned and tidy, making it quick work to transition and ready my place for new guests arriving later that day. They are welcome back at any time! People like Robert and Linda continue to make the airbnb experience first rate and well worth it.