Hi! Welcome to Seattle! I've lived here my whole life and work in the Real Estate industry. I look forward to making your stay here as pleasant and memorable as possible. Please let me know if you have any questions or concerns, I'm here to help!
Sorry you had complaints Tracy, it sounds like you have forgotten that we bent over backwards to accomodate you and let you stay in the nicer unit that wasn't yours, resulting in a refund to the guest who checked in to find your belongings in their unit.
For readers of this review, please read the instructions carefully and do not push past the cleaners into the wrong unit. If you do not read the detailed instructions you will cause problems for other guests and yourself like this unlucky traveller.