Hi My fiance has a business meeting in Laguna Tuesday, so we are looking to stay the night Monday. I am visiting from Denver CO. He lives in Lancaster, CA.
Kimberly and her husband arrived very late and did call me in advance, or provide a telephone number to reach her. She did not call to let me know the time of their arrival. I called airbnb to find out why they did not provide a telephone number. I also emailed her the date of her arrival to find out her ETA, so I would not have to be around the house all day waiting for them. I gave her and her husband the premiere room with a beautiful private bath. The bath has Italian black and white specks in the tile. She complained that it was mold, but i assured her this room has never had a complaint and it was the tile colors that looked like mold. Kimberly and her husband arrived very late around 10:30 pm. She did not asked me in advance if she could use the kitchen and came up stairs around 10:45 to use the kitchen. This was not very courteous. Also, we provide a room not a studio with a kitchen. The room does not include kitchen privileges...it it only given when it is requested in advance and if you read my rules on my listings I do not allow kitchen usage after 9pm. Clearly Kimberly did not read the description about my rooms on the airbnb site, because she complained that there were no shops or stores near by. A map is provided on the site, and clearly she did not read it. It is a quiet neighborhood and that is what people like about it. All in all it was not a very good experience having her complain.
My dogs bark to protect me, especially when a stranger comes up stairs as you did at 10:45 unannounced. The cut off time for people renting the rooms is 9pm. I suggest you read the airbnb listing carefully. I provided Kimberly with a more expensive room and a room with a private bath. Kimberly and her husband got a better deal. FYI, I have the shower, and bathroom cleaned after each guest leaves and there is no mold in the shower. The Italian tiles have black and brown irregular spots which she may have thought that it was mold, but it was not. Again she did not look at it very carefully, because this bathroom was remodeled less then a year ago.
I am Sorry she was so ungrateful for my kind offer to give her a more superior room then she had reserved and paid for.