Thanks Jo for your detailed feedback. I am disappointed to read that you were upset with your stay in our house. Hopefully you have still enjoyed Manly and Sydney though.
Clearly the cleaners did not do a great job if I read correctly your comments. I will follow up with them, and I will come back to you shortly.
We actually started the cockroaches treatment 2 weeks before your arrival, as the full street was infested by cockroaches, and we have not seen any yet in the last few days we have been back (website hidden) towels and sheets, you may remember that initially we agreed not to provide them, and we should have maybe sticked to that agreement, in order to avoid further disappointment.
Point taken for kitchen knives and missing fan, and I agree the gas oven is a bit slow.