It is unfortunate that Florence had a negative airbnb customer service experience during her stay (of which I am not privy to all the details) and she took her frustration out on me as her host by vastly embellishing the 2nd half of her review.
A dish drying rack has since been purchased. The roll-away twin beds do not have headboards or bedside tables/lamps as they are temporary beds only used to accommodate a guest’s needs. The can opener is fully functional. I intentionally provide guests with the utmost privacy throughout their stay; however I am always available and provide guests with multiple communication options.