Response from Fabrizia:
Nothing and never undisclosed or hidden to my guests!! Simply you need to read the ad before saying things that are untrue or misleading. - you said "Was suppose to have internet" but the ad said " Internet key is one request", it means that you should ask for it and pay the service, and it means that it has to ask before the arrival, you did not ask I did not provide it! Anyway when your son John ask for this service I tried promptly to give you a internet key, but since it was sunday i could not give you the card until the day after. Plus, I did not charge you anything (and it was suppose to be). No elevator? it is written in the ad. Missing toilet paper? At check in with your son (son in law?), when i realized that there was not toilet paper, I wanted to go immediately to buy it but your son stopped me saying that it coould bring it whith no problem. I'm sorry but as you can see there is a different point of view that you should consider before you write something incorrect and inaccurate and penalties for those who try to do the best with his guests!