Response from Lauren:
Fred was a very gracious and helpful host, so much so that he even
answered his phone when we had accidentally left our passports in the
room and called him at 4 am. We had mentioned this in our review of
him. We did call him a few times due to a lack of information
provided when we first arrived. An information packet would have been
extremely helpful like we have received in many other places we have
stayed at and would have not required us making additional calls. The
pictures of the location showed a roof top view but no information on
how to get to the roof was provided which was the reason for one call.
On that same call I asked if there was a hair dryer in the apartment
because there was not one in the bathroom. Then later when we went to
the rooftop by following the instructions he kindly gave to us over
the phone, one of the neighbors started yelling at us in Italian for
being on the roof top. So, I called Fred again because I did not want
the neighbor to cause any problems. Fred reassured us that it was
fine and that we could safely ignore the neighbor. Those were the
three phone calls we made to Fred.
The tiny inconveniences we experienced were not mentioned to Fred
because we did not want to bother him about them.
This was the first place we have stayed that charged a cleaning fee and we assumed we did not have to clean the apartment before we left.
Like we said before, Fred was excellent during our entire stay!