Response from James:
Yamila and partner complained that our place was untidy but it was spotless when they arrived. Unfortunately they left a lot of hair throughout the bathroom and kitchen. We cleaned it all up in the weekend but by the next day there was hair everywhere again. After that we gave up. In the two weeks they stayed they made no effort to keep the bathroom in particular tidy. We acknowledge that we did look after a friend's dog for two nights which wasn't the cleanest animal but we did not let it in guest room and asked their permission before it arrived. For $40 a night I'm not sure how big they expected the place to be and there is a coffee table for food in the lounge. Everything else was fine.