I am a vacation rental homeowner as well as a reservation agent, and have been for 10 years. The Adirondack properties you find on our AirBnB listings are our privately owned rentals (we use them a ton as well!), the others are not owned by me, but are managed by me.
Owners use me to assist with booking their homes to assure there are no mistakes, no double bookings, no missed payments or miscommunications.
Guests love working with me because I am easily available (it's my job!), I respond right away, and I do all I can to make sure their vacation rental is hassle free. Security deposits are refunded promptly, directions and lists of suggestions for local attractions are supplied, all homes and apartments rented through me meet high standards and are renter friendly.
My job is to make sure everyone is happy. I make my living facilitating vacations, so I am happy. We all win!
We just joined Airbnb Spring 2012, so we don't have as many reviews here as we do elsewhere...we'd be happy to share our numerous past 10 years of reviews.