Visit create.airbnb.com »
I am a serious and respectful person.
sabrina is a very nice person she is very inteligent and nice going person i recomend her as very good tourist
I didn't get to meet Sabrina as I'm in Toronto for work. She communicated well before the booking and seems like a nice person. A few days after she arrived she emailed to say that the room was not clean, I felt terrible because I had got a friend to come and make the room ready for her and I assumed he must have not done a good job, so I sent her some tea as an apology. I then realised it was a language misunderstanding and in fact the room was ok but the rest of flat was not clean. Since I'm away for the summer I took long term bookings like Sabrina's (ie over a month), and since I didn't include a cleaning fee in the listing I assumed that since they are living together as short term roommates it would be clear that everyone should participate in keeping things clean. I guess I should have made that more obvious, and I should have had someone check up that it was happening -although my friend who arranged her room did say the apartment looked ok, but I guess he didn't look that close. I'm really sorry that the place wasn't clean enough when she arrived and I hope Ive communicated that. Given that, I find her review a bit overly harsh, it is not the case that you shouldn't stay there if you 'can't stand the dirt' there is now no dirt, it was a misunderstanding on the part of guests that they should clean up after themselves, a misunderstanding that has now been resolved.
Sabrina also left with her set of keys, which was really inconvenient as they are special security ones that are very complicated to get copies of. She posted them back after being contacted and asked to.