I tried to explain that you have to mix the hot water with cold but you wouldn't listen and kept on saying that in your country the houses have a thermostatic tap. Also about the heater: the apartment has 2 radiators which the guest controls himself, it has graduations from 1 to 5. Someway you probably expected everything to be automatically. We have tested everything you complained about, but it all works normal. Somewhere I have the impression that you started complaining to get some refund. On the first day my son showed you how to use the shower. The only thing you were right about is, that of one of the two sinks in the bathroom the water was not running through quickly. We apologize for that. But the way your are writing about our apartment is really not nice. For future guests: we fixed this. And please read the comments of other guests on our apartment.