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Female from Melbourne Australia
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Menoly and her mum were great guests and left the apartment very clean and tidy. Thank you! Please come back anytime :-)
Menoly è un ospite perfetta!!!
E' gentile, disponibile e molto educata, ha lasciato l'appartamento in ottime condizioni.
E' stato un vero piacere conoscerla.
Menoly torna quando vuoi sei sempre la benvenuta.
Feedback 100% positivo!!!!
We know that sometimes a booking with 2 people may not necesarilly mean 2 people in a double bed so that 3 days before the arrival we send this message. "On arrival at your accommodation please make a thorough inspection.
The accommodation should be totally clean and as described on the website. Please make sure that all the beds have been prepared in the way that you require before the person who hands over the key leaves."
According to Elizabeth she asked the guest if all was OK before leaving. An hour or so later we receive a phone call saying that the beds have not been made up correctly. We asked Elizabeth to go back to the house with different sheets and she went straight away. We had done our best to ask the guest to make sure the beds are made up correctly before the person who hands over the keys leaves. What more could we do?
I am not certain what happened over the issue of having to wait for an hour. From the moment I was contacted Elizabeth arrived about 6 minutes later. Elizabeth the cleaner lives 6 minutes walk away from the house so if there is a delay more than about 10 minutes then it is a good idea to phone again. I don't actually understand what caused this delay but I apologise in case it was our fault.
Menoly was a pleasure to host and left the apartment immaculate. She would be welcome back anytime.