Sarah and Neil were excellent guests from the moment communication began. Being clear and kind via email goes a long way with me! Air B'n'B is a cooperative business arrangement after all. I was more than glad to have these two stay in my apartment while I visited New Orleans (also via Air B'n'B) and they even added a night's stay to their original travel plans upon my suggestion.
Sarah and Neil left the apartment clean and tidy; they were conscientious with check out and reconfirmed plans/protocol via email and phonecall. I appreciated their friendly note upon my return home!