I'm a lawyer from Finland and I love traveling all over the world!
I'm always happy to meet guests like Anna. She's very nice and friendly person. She took great care of the apt and left it in great order. Communication was also very easy and and effective. I am very pleased to say that I would welcome back Anna anytime in the future and highly recommend to any other member of airbnb.
Amazing guests! Super easy to communicate with, and she left our NYC apt in perfect condition, it seemed as if no one stayed at all. She is welcome back anytime ;)
Anna was a great guest to host. She kept the apartment tidy and was a very courteous guest during her stay. I would gladly host her again.
We did not had any problem with Anna and her friend, until I read her review.
But lets start from the begining. First, they arrived at the meeting point at 22.00 as agreed. But they were 4 instead of 2. On my coment that they can not sleep 4 in the apartment, they said "no, they are our friends that live in Barcelona". The thing was that they also has traveling bags, so I did not trust that they live here. I mean, I dont usualy go around the city carying travel bag. When we arrived to the apartment, they insisted that their "Barcelona" friends, come upstairs also?! We did not said anything, but the next day we removed the third bed that was in the apartment, just in case their "Barcelona" friends, decided to stay over night. So in their review they complain that we removed the bed (that was true), but did not said why.
They also complained that we had changed their apartment and that we put them in two floors up (in the 4A) and that the decor in the apartment was diferent. Well, the 4A was ocupied by other guests (as confirmed by the Airbnb reservation) and the diferent decor problem is really simple: Airbnb did not want to make a photoshoot to all the apartments, as they look more or less the same. So we had to reuse more or less the same photos for the other apartments, but the main stuff are there:airconditioning, jacuzzi, kitchen... so no diference at all.
Also, regarding the night bar, the bars close at 3am here, and the bar downstairs is Chillout bar, so no loud music is heard and we never had any complaint. If there is somebody on the street singing, scriming or playing music, well, this is center and that is out of our jurisdiction
In the end, we did not recive any sms or smg during their stay, because maybe if they had some problem, we could try to solve it. Like this, we ended up with bad review...