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my wife and I love Playa del Carmen. We have been visiting the area since we were kids. We love to share our little piece of paradise with our guests from all over the world.
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I have given four stars for the unit with the anticipation that the water problems (described below) are, or will be, fixed. I would rate our actual experience as three stars.
All of the people involved with this rental were excellent--Luis was responsive, and his management team (Playa Vacations) was perhaps the most professional with which I have ever worked. The location was great, the kitchen was well-equipped, the air-conditioners worked well on the couple of nights we needed it. Additionally, Luis left many items related to children that we gratefully used--umbrella stroller, legos, etc.
There are many little imperfections in the unit (it is probably time for a minor renovation), but all the ones worth mentioning relate to the water system, which Playa Vacations tried to fix throughout, but not successfully. One shower was almost non-functional for much of the time because of calcium deposits in the pipes. The shower tiling is apparently new, but aren't pitched to drain, so mold grows quickly. The washing machine takes almost a full hour to load (I filled it using a pot from the sink), which is perhaps related to the calcium issue, and left pieces of rust in our clothing. Each of these things individually is minor, but for us on vacation, they were stresses that we didn't want to have to deal with, and which cut into our time to enjoy ourselves.
All of these things may already be fixed (again, everyone was very responsive), but it is worth asking about since the time spent dealing with these things do eat into vacation time and a sense of relaxation.
Once those things are fixed, I would highly recommend the unit for its balance of location, price, amenities, and good management. Thanks, Luis.
The condo was fantastic! Great location, very comfortable and spacious, well-equipped, and very clean. We enjoyed having the pool right out back and loved the Reef Club access. It's also really nice that there are only about 20 units - it meant that there was rarely anyone else in the pool. We have stayed in several condos in Playacar that I wouldn't go back to for one reason or another, but this is one that we will definitely rent again. Thanks for making our vacation great!