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Jonathan is just the WORST guest we never had!!!...The only basd one to say
to be honest. He did not stop complaining for any reasons and without any
reasons. He complained because there are no sauce pans and pots in the
kitchen while everything was just under his nose in...the cupboard!!!...He
had just to open it to find them. He complained about the toilets. We sent
him 3 emails and called 3 times to schedule an appointment to fix it but he
never replied to us (we still have the emails to prove it with dates and
hours). He also complained about the fact there is no beach towels, while
it was not included in the description of the apartment. He complained
about the fact that there were only 3 towels per persons (first time that
happen to us). We offered him to bring him some more but he never reply to
our calls when we wanted to take him. He complained also about the fact
that there is only 1 set of sheet for his stay while he stayed only 6
nights. We furnish a second one when the stay is up to 7 days or if the
guest asks for it...and he never did it!!!...Moreover, when we saw at the
end of the stay what he did with the first set of sheet, we really had no
regret that he did not ask for another one. The sheets were full of stains,
it was really dirty and we had to put it in the trash!!! (we took pictures
of it)...As we already said, the communication with Jonathan is just a
disaster. He does not stop complaining but never reply to emails or calls
when we try to reach him. His attitude is definitly the problem with him.
He is arrogant and disrecpectful. Our guest service agent saw him in the
street a few days after his arrival. Pierre (guest service agent) made him
a sign to tell him hello but he pretended not seeing him and turn his head
like he was nothing. He also complained about the fact that Brian (me) was
not there. I am in charge of the booking, I do not manage the check in/out
except some exception. We have guest service agents in Miami to manage the
check in/out and maintenance. We are really orgnanized but Jonathan was not
happy because of that. His comment about us is not a big deal anyway,
because on the 41 comments we have from our guests, 40 are just excellent
and only one is bad...Guess who is this guest!!!...We are 5 stars Host all
the time!!!...I definitly do not recommend this guest to anybody. He is a
real nightmare and his attitude is just horrible. He definitly needs to
learn respect and being humble. This guest has absolutely no interest!!!