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Hi Zak, I currently reside in In Indonesia, but come twice a year to DC where I used to leave for 15 years and check on my business in upper Georgetown.
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Bruno had an issue with the heater in the apartment which didn't work as a result of the boiler in the basement breaking. Unfortunately he told me three days into his reservation, so I had no idea. By the time he told me, it took me 2 days to get a small portable heater in the apartment. He left a very negative review that frankly seemed exaggerated in large part because he told me several days after something went wrong. I try to be very responsive, but I can't respond if I don't know about something.