Nadine, thanks for answer, but we are surprised reading it. Both of us are not smoking people, so there could not be any cigarette smell in the room. It's strange.
Sorry for towels and sheets, but we decided that we have right to use any implements because it's a whole-apartment-booking - not only a room in someone's flat (it looks like a illogical statement that, for example, "Two cups and two dishes were on the table, but guests have taken another ones from the cupboard" - it's a little bit ridiculous). More over, when we arrived there were no blankets and sheets on the sofa or near it. The sofa was empty - like in the picture of the flat. We have had to search sheets in every boxes. There is no blanket in the flat at all (in February!) - so we used many sheets trying to substitute a warm blanket. All cups and plates we used were washed good enough before check-out, there were no garbage after us. We did not checked another utensil that we not used.