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I'm from St.Petersburg Russia
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Anna has been difficult to deal with. While our interactions were courteous, Anna demanded a last minute early checkin we did not agreed upon, after the booking was done. She spent quite a lot of time complaining. To be honest, her high expectations and standards were hard to meet, and would be better suited by high end hotels. I would not renew the experience personally.
Anna and his family have been nice and respectful guests. They can be hosted without any question, very good experience.