I'm sorry to have heard this review from Cynthia. We were not turning a blind eye at all. After the first instance, we did get pest control in and they said there were no bed bugs. I also contacted the folks that stayed at the house immediately after the first person to complain and they they too said there were no problems at all and left great reviews. Regardless, we had the house sprayed as we do every month. But then Cynthia's review came in.
I'm not sure how I sounded flippant because I told Cynthia we would look into this immediately, and we did. I delisted the house and got in different pest control folks. They too said there were no bed bugs, but like any place with outdoor living, bugs can get into the house if you leave doors/windows etc open. Either way, to be safe, we have since fumigated the entire house, and changed everything from beds, to drapes to towels.
I'm sorry about your experience Cynthia, but we do take the cleanliness of this house very seriously, and I would never in a million years ignore a complaint like this.
Jacques & Maude,
I'm sorry to hear about your experience. I have never heard of a flea problem ever. I've just got the manager to check as well, and there is nothing of that sort. I'm not sure what happened to you while you were there, but this is shocking. I assure you there are no bed bugs.
We did try to fix the noise problem, but clearly we have not done enough and I apologise for that. I've just contracted someone to put AC in that room. I'm told that will block out the noise.
Jacques & Maude, I'm terribly sorry you had to deal with the noise. I appreciate your feedback.