I'm sorry to have heard this review from Cynthia. We were not turning a blind eye at all. After the first instance, we did get pest control in and they said there were no bed bugs. I also contacted the folks that stayed at the house immediately after the first person to complain and they they too said there were no problems at all and left great reviews. Regardless, we had the house sprayed as we do every month. But then Cynthia's review came in.
I'm not sure how I sounded flippant because I told Cynthia we would look into this immediately, and we did. I delisted the house and got in different pest control folks. They too said there were no bed bugs, but like any place with outdoor living, bugs can get into the house if you leave doors/windows etc open. Either way, to be safe, we have since fumigated the entire house, and changed everything from beds, to drapes to towels.
I'm sorry about your experience Cynthia, but we do take the cleanliness of this house very seriously, and I would never in a million years ignore a complaint like this.