I'm sorry you didn't enjoy your experience Linda. It sounds like the cleaning person didn't do a thorough job, and didn't leave enough towels. I will speak to them about it. Most guests comment that the apartment is clean. I'd like to clarify that the mattress is new, just replaced Oct 2014, so to say that it's old isn't accurate. A recent guest reviewed it as 'super comfortable' right below. I will remedy your other points where appropriate. I recall you unhappy that my holiday rates were higher than my standard rates, and I offered you a full no-fee refund before your arrival that you declined. Hopefully your negative remarks were not on account of that.
I replaced the bed just this week, so there's now a larger bed, Queen sized, in the studio. I'll update the site with photos soon.
I unfortunately must have overlooked checking the fridge after the cleaning woman finished. I can assure you this is rare.
I'd like to add that nearby Metropolitan Ave (0.25 mile) offers plenty of stores in about 5 minutes walk of this apartment, including groceries, banks, restaurants, etc... Also, the commute into Manhattan will generally be under 45 minutes during peak weekday hours, as opposed to late-night/weekends as observed. I'm glad Martin enjoyed his visit!