Response from Massimo:
Same for me, disappointing experience, never had problems with guests, always become my friends if I have the chance to hang out with them, I have to say the maid came everyday apart the 1st of January, It's holiday for everyone.
they broke a cabinet just to get fresh towels to clean their shoes from the rain, and there were clean towels in a room they never even used, so what's the point of breaking the cabinet. Nataly (my girlfriend) ask just little money ($ 20) for damage not to buy new towels because it's very hard to buy new towels with such small amount. she was a bit shocked to see the condition of the house.
I always offer laundry service, usually take 1 day but they asked for dry cleaning and it takes longer specially around new year, they stayed only for 4 nights so my staff preferred not doing that to avoid the risk of having problem if the clothes were not ready before the check out.
anyone can check all my reviews and see, my girlfriend and I always do everything we can for our guests.
there is a construction going on next door, but in Bali they building almost everywhere, and that's why I try to put the price down.