For guests considering renting a room with Rhonda, unless something crazy happens, you'll probably have a good experience here. But if something does, just be prepared for some drama.
Rhonda is not a bad person-- just super defensive. She offered $20 back, which was demeaning. A heartfelt apology would have been sufficient. But because of the way she reacted, by doubling up on her position, I wrote a negative review, as I had warned.
I want to thank AirBnb for contacting Rhonda to resolve this situation. They are fantastic! Here is what they had to say:
Thank you for taking the time and effort to report this experience to us. Your participation in the Airbnb community is very much appreciated, as it is all of our responsibility to ensure that Airbnb remains a safe and trusted marketplace.
Rhonda's exploding shower head and her dismissal about the issues are unacceptable. I have personally attached your notes to Rhonda's account, and our team will follow up and take any appropriate actions.
Airbnb has a dedicated team of Customer Service agents that are solely focused on keeping the Airbnb community as accurate and safe as possible. They’re responsible for continuously developing new features and services that make our community safer. If you have any photos, feel free to send them in as an attachment in your reply or send them to (email hidden) with case (phone number hidden) in the subject line. They will be helpful in our pursuit of a quality marketplace.
If there is anything else I can do to assist you, please let me know. Again, your efforts and details are very much appreciated, and I wish you the very best as you continue as part of our community.
I hope you are having a great week.
Airbnb Customer Service