Hi Sarah! Happy you enjoyed the apartment. I wish you had written us about the heat issue while you were there so we could've given some tips (did you find the thermostat and the radiators were in open position?). One thing is for sure, the heat works very quickly and efficiently - and in fact it can even get too hot for my taste so I keep it low. Anyway, sorry this wasn't clearer, I'll be sure to add a note in the house manual. All my best :)
Oh no! I'm surprised to hear that about the sofa bed - definitely the first time I've received feedback like that. I will look into it and see if it needs to be replaced (while taking into consideration sofa beds are never as comfortable as the real thing unfortunately…..). It's only 2 years old and is a high quality sofa bed, but I'll see if anything's changed.