Response from Xiao:
Just to mention the nearest Caltrain Station is 22nd Station which is about 12 minutes walking distance from my unit, NOT the San Francisco Station which is 2.5 miles away. Jose made the mistake on his arrival, I am glad I was able to give him a ride since I was around. Also, to and from SFO airport could use either Caltrain on 22nd Station or BART on 24th Street and Mission Station connect with Muni 48 to one block from the unit or taxi for less than $10 to the unit.)
Response from Xiao:
This is one of the host's fear come true. Ahmad booked my unit for 3 nights at the very last minute to fill in the gap between my two guests. I couldn't find any reviews on him, I took my chance accepted his reservation. We communicate back and force since he reserved, he called me 3 times on the day he checked in. One for letting me when they would arrive, one for how to use the intercom when he arrived the building, one for wireless ID and passwords.I explained patiently with him that the last two were listed on the post and he would received after I accepted his reservation.
After hours he stayed in my unit, at close to 1 am, his wife left a voice message complain the unit wasn't clean. I reposed right away through (website hidden), text message and phone call the next morning after I heard the voice mail. Even though my professional cleaning lady spend 3+ hours cleaning the one room studio that afternoon right before he arrived in the evening and I heard her turning on the washer as I was talking to her on the phone, and the last cleaning in the unit was 5 days ago. I offered Ahmad to have the cleaning lady came over to make up whatever he was not happy with. Also per Airbnb Customer Service advice, as I was out of town, I asked Ahmad to provide photos of the area he was not happy with, he said he had already cleaned, and refused the offer of my cleaning lady's visit.
Then, he stopped communicating with me for the rest of the day and the next day, ignore my 4 emails and several phone calls, leave me no information on when he plan to check out as I need to schedule my cleaning lady and get ready for the next guest. I had to get Airbnb customer service involved to get his response.
After Ahmad left, he filed a complain through Airbnb asked for full refund of his stay and he provide photos as evidence, one as juice drop on empty refrigerator, one as a single hair lay on the sheet. Giving his response to me the next morning of he checked in that he had cleaned up and there won't be any dirty spot to take photo of, I am wondering how he got the dirty spot planted during his stay and provide to the Airbnb after he left my unit.
I don't have more to say other than I'd run away from a guest like this.