Response from Terry:
Hi, Brandy. Thanks for your comment. I see that there were some concerns you had. I am sorry I didn't know it was still hot in your room after your second day, I guess the heater was too high, I meant to treat everybody nice, so no one feels cold. I have hired new cleaners starting 2013. The cleaning lady who came in some time cleaned just the rooms which were expecting new people, but still it is my fault didn't check on the kitchen.
Thanks and Have great happy new year.