Response from Mark:
David and his guest were fine renters and I would recommend them.
There are heaters for the kitchen. If I had known this would be an issue I would have set them up. In the future I will make this more clear in my instructions for the condo.
There was a mouse problem in the 2 weeks proceeding the time David stayed at the condo, and the condo board hired Clark to come in and deal with the problem in an aggressive way, thus the mouse traps. The problem seems to have been solved in all the units by this point. There was also some construction near the house, which might have caused some of the dust. A cleaning company is hired before each stay.
Thanks as always for the feedback.
Response from Mark:
I take great exception with the description and facts that this guest related in the review.
Let me say first of all that I think one of the things I most value with
Airbnb is communication, and there was no communication at all with this guest.
I like to show my place if
possible to every guest who stays with me, so they know exactly what
they are getting. If it's not what they want, they can cancel and there
is no problem on either end.
I showed my
place to this guest 5 days before they were set to arrive. He spent 45 minutes, got a full tour of
everything, seemed more than pleased with the space, complimenting it
more than once. I asked if he had any issues at all with it. He told me
it seemed great and had no questions. Not one word was stated. He had
my email and phone and text.
I cleaned up
and vacuumed and put on freshly laundered sheets and put out freshly
laundered towels and new soap and shampoo. The kitchen and bathroom
floors were scrubbed, plenty of space for a week was cleared in the
refrigerator (in fact, there's a separate smaller fridge for guests) and the couch and chairs were gone over with a lint brush.
I live and work in my home, so it's not a hotel. It's a real, warm space
with character, as you might expect from a home built in 1906. If
someone is expecting a spartan minimalist hotel, you're probably better
off not on airbnb.
All the photos in my profile are accurate and were taken in April 2012.
I checked in to make sure everything was fine before I left and didn't
hear anything from the guest until Sunday, notifying me via text that
they'd left. They made no effort to contact me about any of their
concerns at all. If there were issues with the towels or sheets, there
was a whole linen closet full of both, including sheets that were still
in the package! I was frankly amazed that someone would be concerned
with the rolled up bit of newspaper that was in the garbage, but a
perfectionist might feel otherwise. The same goes with the 1 dish that
was in the dishwasher. And a fold out bed that was not opened for a
year. I would have been glad to prepare it if I had know the guest was
going to use it, but once again, no communication. In a hotel or bed and breakfast you ask the host to address any issues if there are problems. I never ever got the chance to address them. It took days to
find out what their issues were. And to add insult to injury, they did
not return the keys.
I have hosted 12
different parties at my home over the course of three years, both
through airbnb and other venues. Everyone has been more than satisfied
with their stay until these guests. I am more than glad to communicate
with anyone about anything. I am more than glad to address any concerns
you might have. My number one priority is that you feel like my home is
your home and that you are as comfortable as possible. That is what I
believe the essence of Airbnb is about.