Jennifer did, indeed, disclose some of the shortcomings of her rental to us. The trouble was, she had advertised the guesthouse as something that it wasn't, we booked it, and then the day before we were scheduled to leave, she disclosed the problems. We didn't have time to find another place before we left, and because we had come there for a purpose that kept us extremely busy, we didn't have time to find another place while we were there, let alone within the first 24 hours of our stay. We certainly take issue with Jennifer's assertion that we became "uncommunicative and hostile." We continued to correspond very politely with her by email, until she became adamant that she would not consider the refund we were requesting, and then we turned to the Airbnb resolution process. We are also perplexed by her assertion that Airbnb did not grant our refund request. Our Airbnb mediator was quite sympathetic to our complaints, and we were granted a $600 refund, which is what we had asked for.