Thanks for the input Chrissy. Check out was agreed by you, as I mentioned we had a limited amount of time between guests. I am very flexible with times even when we are pushed for them. As mentioned on arrival and apologised for, the dishwasher recently broke, and unfortunately when you have a 4 hour window to clean and prepare between guests, its impossible to fix. I am a one apartment owner and cannot give you another apartment due to this reason. My focus is to provide accommodation and not cancel on anyone. Also you could have asked for another set of keys and would have been given them without cause for concern.