I am sorry that you did not enjoy the stay. After you arrived later than expected and about 11pm I tried my best to welcome you. In my description I do say that towels are not normally provided and that you can ask for them so I don't know why you felt awkward about that. I also don't make all the beds as I am not sure of the sleeping arrangements and I have not had comments before about the bed not being made. Again, you should have contacted me so I can provide more. Unfortunately with the place in a garden there is more work needed. It's been a wet summer and lots of bushes and weeds have grown. I will try to find the missing pillow cover or else get a new one. Many things go missing from the place and I never realise until I am told. I am always willing to help but I need to know about things at the time and not just afterwards.