I don t speak german.
The fact that Eli wrote a feedback that I can not read it well expresses the fact that the miscommunication come from her impossibility(or non intention)to come across with us!
When I first saw her I asked if everything was fine and she told me that everything was good except from the heater so I showed and explained her how to raise the temperature,I was sure she undrestood it since she never mention that problem again.
The bathroom she had it s used just by guests, and I personally clean it before a new guest arrival!
I have doubts on the fact the shower was full of hairs, and even if it was so we could have fix it by just simply ask to clean it better!
Our couch and mattress do not coincide to Ely description as you can see from the pictures!
In the description of the house is mentioned SMOKE ALLOWED!
Therefore I want to clarify that we like to spend time with our guests if they are friendly and above all if we have time(we were both working during the christmas days until late in the evening).
Ely come on Christmas time, on the 25th of December everything is closed(pub restaurants shops)and Dublin it is a desert town.
I understand her frustration when we told her this as she was expecting to live the city as a normal day!
I even invited her to an house party in some friend's place,because I was sorry she had to be alone, but she refuses the invitation!
I am sorry Ely experience was bad but maybe she should get informed better on her destination before traveling, in order to avoid to be disappointed.
Our flat is comfortable and clean- as written from all our previous guests- if Ely wanted to get a 5 star hotel service and room she should have been looking for something different and pay for it accordingly!