This review is extremely out of line, exaggerated and offensive. First of all, I was there with in moments of your arrival. I apologize so sincerely about the move to the neighbors- this I will totally take responsibility for but the resolution was made promptly and with ease, you faced an hour of wait time, no added hassles or payment issues... I was completely available during your stay for every complaint and your constant flow of slightly aggressive messages. If our neighbor told you there have been three accounts of theft on our property that is an untruth and probably a misunderstanding, I don't think Valerie would ever say such a thing, maybe she meant in Kuau as a whole neighborhood.
The keys were in the unit when you arrived, and you were given manual keys for the padlock gate that was broken. I never wanted to mention or accuse you of loosing them, even after all of your false accusations towards me.
NO ONE entered the home without your permission and none of the workers ever stepped into your space or laid a hand on your belongings- this is a family business and all people working to maintain the home and landscaping are honest and hardworking long term employees.
Your dishonesty in this review will reflect poorly upon my business and personal ethics and I am very sad you have taken this route after I put forth so much energy to make your stay as pleasant as possible.
I am sorry you had such an awful experience I wish you a happy life.