I do agree that I should have been more forthright with information on who would be staying in the home once I booked this vacation for my family. I just included their 4 names on the list of tenants that would be occupying the space. We didn't communicate until it was close to the time for their arrival so I should have clarified with Marie.
However, I completely disagree with the statement that my family was disrespectful to the property. Marie was not there in person. My family reported to Christiane of anything wrong with the apartment.There must be a communication issue that played here. They have stayed in two other places during their stay in France and without any issues. It is also their customary practice to clean the apartment before they leave.