Response from Sharon:
Unfortunately Robyn's comments are completely inaccurate. At no point did we mention that this was a "lower property" but twice mentioned that this was a "lower unit" both in email communication and on our detailed driving directions to the cottage. This has also been mentioned in many of our lovely reviews by guests who have mentioned that they have either stayed in the upstairs or downstairs unit. A completely detached unit would also be listed on airbnb as a "detached single home" as opposed to "entire home/apartment".
We aim to give guests a wonderfully memorable vacation and if Robyn had contacted us either by phone or email at any point during her stay we would have been glad to refund her money.
She also mentions that our "Private Detached Ocean Vw Cottage" is the upstairs unit. Again she is inaccurate. This is a separate detached self contained cottage at a different address so we're not quite sure why or how she came to that conclusion!
Again as previously mentioned we aim to give guests a wonderful Hawaiian experience and welcome guests to contact us at any time should they have any questions. Mahalo!