I am so sorry you were so disappointed. I did knock on the door before I came in to see if you needed anything. I only asked if you could be out by the scheduled 11am check out time because I had other guests arriving. How do you think I felt walking into the mess you left when your family urinated all over the bed and the girl menutrated in the sheets and on the bath mat then tried to cover it up by flipping it over. You were disappointed but I was disgusted.