I was not in the city and upon my return I learned about this. I have worked with the same cleaning lady for many years and have never had an experience like this. I also need to add that in 5 years with Airbnb I have never had one single negative review.
Maria has told me that everything was cleaned before your arrival. She also mentioned to me that the next day after your departure the beds were undone and the towels were all used.
I am very sorry but I as you can imagine I choose to trust my people.
i am deeply sorry for canceling your reservation. This the first time in 4
years with Airbnb that I had to do something like this. I have never cancel
a reservation before. This time it was an emergency. Unfortunately my
daughter got sick and I had to come back home earlier from overseas. I
didn't have any other option.
Hopefully you got to find some other good place for you.