This matter is currently being reviewed by Airbnb. Your claims are false and it is unfortunate that you have decided to act in this manner. We would be happy to mail the keys to you if you would provide an address as we have already requested. You have not called any of the 3 telephone numbers which you were provided with. You should have had someone more responsible than the young man that provided the keys supervising your business while you were out of town. Per the email exchange which I have documented you were well aware that two of our employees were traveling and I was not. This you acknowledged in writing. Did you look at the pictures?