In response to the guest experience, I must point out that there has always been a description of the pathway that leads up to our rental posted on our airbnb site. See the following:
The Sugar Shack, itself, is nestled at the end of a 50 yard pathway from where the car is parked. It has a rise of about 50 ft so it is only for those who are active (2 minute walk). The cabin itself is 300 square ft with a sunny deck of equal size enjoying nice canyon views. It is decorated a little bit in the 'Island' style (our daughter lives in Hawaii). There is a comfortable pillow-top queen bed with top quality linens, shower, toilet, sink, dresser, closet, DVD player. There is a refrigerator, microwave oven, coffee maker & electric tea pot. Also provided is a barbecue, out on the deck, a sink & a two burner stove in the newly remodeled kitchenette and dining area. On the property there is a wonderful garden and orchard which you are welcome to enjoy.
In conclusion: the Sugar Shack is an ideal location for those who wish to be in the center of Big Sur, namely, the Big Sur Valley and its surrounds. Although the Sugar Shack is peaceful and quiet it does not have the remote solitude some may desire. Most of our guests are active and enjoy using it as a base to explore the Big Sur Coast and Valley and return to a discreet retreat in which to relax. Some of our guests don't feel compelled to leave the Sugar Shack at all!
We also have listed that we are unplugged. Past guests if they should need internet or a phone come down to talk to us and hook up at our home as well as have use of our phone. Most guests, also realize that California is experiencing a severe drought and that a ten minute shower is more than sufficient to wash one's hair and body. We also listened to his review and have had the two lights replaced that were out. There are fifteen lights in total, and we always supply our guests with a flashlight. Most use their phones to light their way, and never even turn on the lights. We cannot please everyone, but if anyone has questions, just check our past 200 reviews.