i'm so sorry for you.
In my apartment there is wifi but unfortunately the bad weather of the last few days has caused problems with the lines. Unfortunately, you and Natalia (another guest) have not been able to use the internet but I waited for the assistance of our internet operators.
In Italy there are several telephone companies (about 7 companies) and the restaurant probably has another company.
Also wifi is a free service but if it does not work it's not our fault.
Now I have again the line and I'm happy to offer this service to our guests!
I hope to see you again
I usually give one copy of the keys but if you needed another one you could ask me and I would be glad to give it to you.
The housekeeping forgot to throw a small bag with paper and no food and i'am so sorry for the inconvenience but this don't means that the house was dirty.
I never had problems with the bathroom and in any case after your recommendation I promptly sent a plumber to check it.