Response from Michael:
Thank you for your suggestions for me to make improvements to my apartment.
1.the firm bed.The description clearly states that is a " firm" mattress.I have a severe back issue so I am in need of a very firm mattress. But I fully accept your point. I have recently purchased a slim soft mattress n its now atop of the firm mattress. I am surprised that you did not replace it wit the additional mattresses that were available.
The stained pillows (2) I have purchased three new pillows.There is now 9 pillows in the house for guests discretion.
The cat. It was booked in a cat boarding place. Mark the manager suggested you guys take care. One of you guys said yes. I wish they DIDN'T agree, she was booked in, as has been the case in the past..You are correct in what your review noted.
Your statement about the place being dusty. The location is near major transport links but unfortunately dust is on ongoing thing. Add the huge open plan space, you are bound to get dust (an Italian industrial vacuum cleaner, mops, broom and cleaning solutions were provided for guests to use) especially if you leave the large balcony windows OPEN. I will offer future guests a professional cleaning service, every 5 days but at the guests discretion with consideration to their privacy. The cigarette hole on the loft bed / mattress. This has been rectified. It must have been a previous guest. Cockroaches. Sorry this Surry Hills one gets an OCCASIONAL bug. Surry Hills houses are built on a sandstone base n Australia is a country that has bugs it's a fact of life and unavoidable but manageable. I prefer to use non toxic natural repellants..All your points are acceptable but I don't agree with your "slummin" remark, previous. GUESTS HAVE NOT THOUGHT THAT.