Response from Sarah:
Unfortunately I was not in the country when Melissa stayed in my apartment although I was in email contact so was able to respond to any of her questions immediately. My partner was also available in the property in front of the apartment for any information or concerns. A little disappointed about the review stating there was no toilet paper because this is certainly not the case and had Melissa have asked where to find it (via phone, email, text or my partner) we would have happily pointed her in the right direction. Will leave it in a more obvious place in future. Equally as disappointed by the bathroom comment as I later learned from my cleaner that the bathroom was cleaned however some products from the previous guest where left in the shower. I have since addressed this with my cleaner and regardless I offered to refund Melissa's cleaning fee and 1st night accommodation. Aside from that I am told Melissa was quiet and left the apartment in a good condition.