Response from Matt:
It's very sad to see a response like this. I gave a fair review and this is just flat out retaliation against some negative points (among positive things) I said about your apartment.
To accuse me of stealing a duvet from your apartment when no theft occurred is shameful and we left the apartment in the same condition as when we left - the bathrooms were dirty when we arrived, especially the one upstairs.
I also provided you a time in which we would arrive to meet you many days before our scheduled arrival, and then showed up early to make sure we didn't inconvenience you. I have the communication logs to show that.
I still hold that this apartment is well located in Milan and worth staying there if you don't mind it being a little dirty.